TERMS & INFO
TERMS OF USE
By using our site, you agree to these terms of use. These terms may be updated regularly, so please review them periodically. We do not guarantee that the information on our website is accurate, complete, or currently available. We reserve the right to correct any errors, make changes, or update content without prior notice.
If an order was placed before an error was corrected, please contact info@o2riginal.com for assistance.
DISCLAIMER
This website may contain explicit content and language that may be inappropriate for children.
AGE VERIFICATION
Some products may require you to be 18 or older to purchase. An age verification popup will appear when viewing products with an age requirement (18+). If you are under 18, you will not be able to purchase items requiring age verification. Certain products may vary.
ORDER PROCESSING
Please allow 5-10 business days for order processing. You will receive an order confirmation via email upon placing your order. Once your order is shipped, you will receive a tracking number via email. For domestic shipments, please allow 2-5 days for delivery. We are not responsible for lost or stolen packages. For questions regarding your order, email info@o2riginal.com.
SHIPPING & DELIVERY RATES
Shipping and delivery rates depend on the size and weight of your order. We offer various shipping methods:
- Standard Shipping: 3-5 days
- Next Day Shipping: 1-2 days
- ASAP Delivery: Within 48 hours (availability and prices vary by location)
International shipments may be subject to duties and taxes that are beyond our control.
PRE-ORDER ITEMS
Items released as “pre-order” are not available immediately and will be delivered at a later date. Pre-orders guarantee your order before items sell out. Please review the product description for expected shipping and delivery dates.
CANCELLATION POLICY
We do not accept cancellations after an order is placed. All sales are final. If your order has not shipped within 30 business days, you may request a cancellation by contacting info@o2riginal.com. Requests are not guaranteed.
RETURN POLICY
All sales are final. No refunds or exchanges are accepted. Due to the limited stock of our merchandise, size corrections and exchanges may not be possible. Ensure that the product, size, quantity, shipping address, and billing address are correct, as changes cannot be made. If you receive the wrong item(s), a defective product, or a mislabeling/misprint, contact us at info@o2riginal.com.
SALES TAX
Applicable sales tax will be added to your order.
PRIVACY
All customer account information is private and confidential. Your information will not be shared with outside affiliates or individuals.
CUSTOMER SERVICE HOURS
Monday - Friday: 9 AM - 5 PM PST
CONTACT INFORMATION
+1 (310)-560-7231